FAQ | Frequently Asked Questions

What operating environment and devices are recommended for using applippli DX Pro?

Device requirements

●A device that can connect to the internet

*A fibre-optic line is recommended.
*With mobile lines such as pocket Wi-Fi, the connection may not be stable.

●A device that can use remote desktop

*It may not run in a virtual environment. Please consult us in advance.
*Please apply all updates up to the latest version.

Operating hours

●24 hours a day, 365 days a year

*The support desk is available only on our business days.
*We will notify you in advance of scheduled maintenance.

Other*Depending on the security settings of your device, access to the cloud environment may be blocked.
*We do not provide operating instructions or support for the applications set up inside the environment. Please contact the application provider with any questions.
*Because it runs in a virtual environment, applications and services that require a physical authentication method may not be supported.
*Restarting within the cloud environment can be carried out by the contracted user.

Device requirements

●A device that can connect to the internet

*A fibre-optic line is recommended.
*With mobile lines such as pocket Wi-Fi, the connection may not be stable.

●A device that can use remote desktop

*It may not run in a virtual environment. Please consult us in advance.
*Please apply all updates up to the latest version.

Operating hours

●24 hours a day, 365 days a year

*The support desk is available only on our business days.
*We will notify you in advance of scheduled maintenance.

Other

*Depending on the security settings of your device, access to the cloud environment may be blocked.
*We do not provide operating instructions or support for the applications set up inside the environment. Please contact the application provider with any questions.
*Because it runs in a virtual environment, applications and services that require a physical authentication method may not be supported.
*Restarting within the cloud environment can be carried out by the contracted user.

Offer the same solution to your own customers

The contract, the invoicing and the customer relationship all stay with you. Environments are delivered in as little as three business days.

Enquiries and consultations by phone

050-5530-6203

Weekdays 9:00-12:00 / 13:00-17:00 (JST)

Business partner line

050-5838-4540

Weekdays 9:00-12:00 / 13:00-17:00 (JST)