Maintenance and operation
QCan we still use backups, CSV and file sharing as before?
Yes. In that case we hand over a desktop icon rather than an app icon. The desktop of the Azure virtual machine (Windows Server) opens just as it is, so backups, bank data links, CSV import and export, file sharing and any other software that works alongside it all behave exactly as before. You choose which icon each end user receives。
Open this questionQCan maintenance and configuration changes be done without visiting the customer?
Yes. Your engineers receive a desktop icon. Installation, configuration changes, version upgrades and adding or removing users can all be done from your own office or while out on the road.
Open this questionYou and your customers
QWho is the contract with?
The contract is between us and you, the partner. We never contract directly with the end user. The end user remains your customer, exactly as before. Quotations, purchase orders and maintenance contracts need no change either.
Open this questionQWho do you invoice?
Our invoice goes to you, as a single invoice. We never invoice the end user directly. You bill your customers yourself, at prices you decide. However many customers you have, you receive one invoice from us each month.
Open this questionQWho handles enquiries from the customer?
The point of contact for the end user is you, exactly as before. We stay behind the scenes and support you technically. The only company the customer sees is yours. Enquiries from you come straight to us.
Open this questionQCan we sell it as our own service, without the applippli name?
Yes. applippli DX Pro can be offered under your own company name and service name. All the customer receives is a desktop icon and an app icon, and our name appears on neither. You are equally welcome to use the applippli name if you prefer.
Open this questionMoving to the cloud
QDo we have to rebuild our packaged software as a cloud edition?
No. There is no need to rebuild anything. We prepare an Azure virtual machine (Windows Server) dedicated to the customer and install the business software you have been delivering all along exactly as it is. No redevelopment into a web application is required, and the screens and the way it is operated stay the same.
Open this questionQWe want to move our on-premises environment onto a virtual machine in Azure. Does the system have to be rebuilt?
No. applippli DX Pro moves your existing Windows environment onto an Azure virtual machine (Windows Server) as it stands. In most cases the customer's systems and software move across without major rebuilding, which keeps both the redevelopment cost and the migration period down.
Open this questionQCan we upgrade the customer's system without visiting?
Yes. The customer's business system runs on an Azure virtual machine (Windows Server), so you can connect remotely from your own desk and update it. Adding users, deleting the accounts of people who have left and installing software are all done without a visit.
Open this questionQServers take three months to arrive and parts take six. Does this solve that?
Yes. Because no physical server is purchased, there is no waiting for delivery and no waiting for parts. The customer's environment is an Azure virtual machine (Windows Server). There is no hardware to order, install or replace.
Open this questionQCloud, AWS, Azure, VMs — we have no idea which to choose.
You do not have to choose. We prepare it on a Microsoft Azure virtual machine (Windows Server). You never have to touch the complexity of Azure, and no Azure knowledge is required.
Open this questionQWhat is applippli DX Pro?
An Azure virtual machine (Windows Server) built for one customer company alone. It is a service that carries out the move from on-premises to the cloud without rebuilding the system you have now.
Open this questionQCan we keep using the business software we have now?
Yes. The Windows environment moves onto an Azure virtual machine (Windows Server) as it is, so most business software runs unchanged.
Please contact us about any particular piece of software.
Using it
QDo we have to create an RDP file (desktop icon / app icon) for every user?
No. The end user simply copies the RDP file as many times as needed and distributes it to their staff.
Open this questionQWhat is the difference between a desktop icon and an app icon?
applippli DX Pro offers two: a desktop icon, which opens a desktop just like the one on your own PC, and an app icon, which opens only the software, exactly as it always has.
The desktop icon opens the desktop of the Azure virtual machine (Windows Server) itself. It suits anyone who wants to work with several pieces of business software and files together, just as they would on an office PC.
The app icon opens only the software, from the PC in front of you, exactly as it always has. What is actually running is the software on the Azure virtual machine (Windows Server), but to the user it feels like a standalone installation. The speed is all but unchanged, so no one has to be retrained.
Open this questionQCan people work from home in the same environment as in the office?
Yes. They reach the same system, the same business software and the same data as on an office PC, so work continues wherever they are.
Open this questionQCan it be used from overseas?
Yes. In Japan of course, but equally from an overseas site or a business trip, the same working environment opens just as it is.
Many customers use it this way, and both short business trips and permanent overseas sites have been received very well.
It also works well when proposing to customers with overseas sites, or where the same working environment is wanted across every site.
Device requirements
QWhat are the system requirements and recommended devices for applippli DX Pro?
| Device requirements |
● A device that can connect to the internet
* A fibre line is recommended. * With a mobile line such as a pocket Wi-Fi router, the connection may not be stable. ● A device able to use Remote Desktop * Please apply all updates up to the latest version. |
|---|---|
| Operating hours |
● 24-hour operation, 365 days a year
* Support is provided on our business days. * We give notice in advance of scheduled maintenance. |
| Other |
* Depending on the device's security settings, access to the DX Pro environment may be blocked. * We do not provide operating instructions or similar support for applications set up inside the environment. Please contact the application's supplier with any questions. * Because it runs in a virtual environment, applications and services that require a physical authentication device may not be supported. * Contracted users can restart the DX Pro environment themselves. |